|
Technical
CTC (Canadian Tele Corporation) provides full technical support for all your product questions and concerns. Please contact us at support@canadiantele.com identifying how best to contact you and what your technical question or concern is and we will get back to you within 24hrs.
CTC's carrier grade software and equipment has been installed in a hardened telecommunications data center, which provides access to unlimited bandwidth over multiple, quality carrier networks.
Our data centre is equipped with all the required environmental, security and redundant systems that meet or exceed the demanding standards that have been established by the best telecommunications companies in the world.
CTC has established access to a highly trained team of network engineers that provide on-site emergency and routine maintenance of all our systems at our data centre. Supporting and assisting our customers are Senior IT experts, seasoned IP consultants along with marketing and sales telephony experts.
Looking for Internet options to augment your VOIP needs. We can Help. We have relationships with some of the best Internet service providers at very competitive prices
|
Warranty
Most of our products come with a manufacturers warranty but sometimes things break. Be sure to follow the return authorization instructions to avoid any delay in your service.
Prior to requesting a Return Manufactures Authorization (RMA), please take the time to troubleshoot the device. The following steps outline the RMA creation process. Each step must be completed to ensure that your RMA request is processed. The required form fields (indicated by an * and red text) must be provided.
The following steps outline the RMA creation process:
1. Select the type of RMA from the options below and click on the country specific button.
2. Enter your shipping and contact information.
3. Specify the product(s) that you would like for warranty service. Note: you will be asked for the serial number of each product you return.
4. Read the terms and conditions of your specific RMA and agree or disagree to the terms.
5. You will receive your RMA number and specific instructions for returning your defective unit for replacement via email, but please make the specified number of copies of the summary page. If you are not able to print the RMA instructions please write down your RMA number.
Shipping Terms: The responsibility for the shipping resides with you. We are not able to process COD.
We use FedEx for shipment to the US. In Canada we use Canada Post and Purolator as our primary Canadian shipping carriers. |
